FAQ's
1. Where are you located?
677 Ala Moana Blvd. Suite 725
Honolulu, Hawaii 96813
We are located across the street from SALT (Highway Inn/Moku/Starbucks) on Ala Moana Boulevard, also in front of the UH Medical School. Our suite 725 is accessible from the EWA Tower Elevator. There are two towers in the building, Diamond and Ewa, please be sure to take the EWA Elevator.
2. Where can I park?
The parking garage is located off of Coral St and accepts cash, check or credit/debit cards. The parking garage entrance will take you up to the first floor of visitor parking (Level 3). You can park anywhere there does not say "Reserved". Other parking options include ample street parking around the perimeter of the building—on Keawe St, Coral St, and Ilalo St. We are happy to validate for the 1st hour.
3. What are the office hours?
Office hours are from Monday through Friday, from 8am to 6pm, and select Saturdays from 8am to 12pm.
4. What information do I need to bring to my appointment?
Please bring your insurance card(s) and driver's license or another picture identification card. If you are not the subscriber on your insurance plan, we will need the subscriber's date of birth.
If your injury is the result of a Workers' Compensation or No-Fault accident, you will need to have your Date of Injury, Insurance Carrier, Claim Number, Adjuster's Name and Contact Information.
5.How should I dress?
Please wear loose-fitting, comfortable clothing that will allow your therapist to do a thorough physical examination.
6. What Insurance Carriers do you accept?
We participate with most insurance plans. They include:
7. Do you accept patients with no insurance?
Yes, however, we require that payment be made in full at the time of service. Charges will vary based upon the services rendered, and will average about $130.00 (plus tax).
8. Do you accept Worker's Comp, No-Fault, and TPL (Third Party Liability) cases?
Yes. We do require that the visits be pre-approved by your adjuster, and that we are provided with all of the necessary information to file your claim (Date of Injury, Insurance Carrier, Claim Number, Adjuster's Name and Contact Information).
9. What is the cancellation policy?
If it is necessary to cancel your appointment, we ask for at least 24 hour’s notice so that we may accommodate other patients. A $40.00 Cancellation/No Show fee may be billed for any missed appointments if proper notification is not received. Repeated "No Shows" may result in the suspension of services.
10. COVID-19 UPDATES 2022
677 Ala Moana Blvd. Suite 725
Honolulu, Hawaii 96813
We are located across the street from SALT (Highway Inn/Moku/Starbucks) on Ala Moana Boulevard, also in front of the UH Medical School. Our suite 725 is accessible from the EWA Tower Elevator. There are two towers in the building, Diamond and Ewa, please be sure to take the EWA Elevator.
2. Where can I park?
The parking garage is located off of Coral St and accepts cash, check or credit/debit cards. The parking garage entrance will take you up to the first floor of visitor parking (Level 3). You can park anywhere there does not say "Reserved". Other parking options include ample street parking around the perimeter of the building—on Keawe St, Coral St, and Ilalo St. We are happy to validate for the 1st hour.
3. What are the office hours?
Office hours are from Monday through Friday, from 8am to 6pm, and select Saturdays from 8am to 12pm.
4. What information do I need to bring to my appointment?
Please bring your insurance card(s) and driver's license or another picture identification card. If you are not the subscriber on your insurance plan, we will need the subscriber's date of birth.
If your injury is the result of a Workers' Compensation or No-Fault accident, you will need to have your Date of Injury, Insurance Carrier, Claim Number, Adjuster's Name and Contact Information.
5.How should I dress?
Please wear loose-fitting, comfortable clothing that will allow your therapist to do a thorough physical examination.
- For KNEE problems, please wear shorts
- For SHOULDER problems, please wear a tank top or sleeveless shirt
6. What Insurance Carriers do you accept?
We participate with most insurance plans. They include:
- Aetna
- BCBS
- Cigna
- HMA (Requires Prior Authorization)
- HMAA
- HMSA PPO
- HMSA HMO (Including Hawaii Health Partners)
- HMSA Akamai Advantage
- Humana
- Medicare Part B
- Tricare
- Tricare For Life
- United Healthcare
- UHC - AARP
- University Health Alliance
- Workers Compensation
- No-Fault
7. Do you accept patients with no insurance?
Yes, however, we require that payment be made in full at the time of service. Charges will vary based upon the services rendered, and will average about $130.00 (plus tax).
8. Do you accept Worker's Comp, No-Fault, and TPL (Third Party Liability) cases?
Yes. We do require that the visits be pre-approved by your adjuster, and that we are provided with all of the necessary information to file your claim (Date of Injury, Insurance Carrier, Claim Number, Adjuster's Name and Contact Information).
9. What is the cancellation policy?
If it is necessary to cancel your appointment, we ask for at least 24 hour’s notice so that we may accommodate other patients. A $40.00 Cancellation/No Show fee may be billed for any missed appointments if proper notification is not received. Repeated "No Shows" may result in the suspension of services.
10. COVID-19 UPDATES 2022
